Requests for refunds or exchanges must be made within 30 days of the ship date. Items for return or exchange must be returned unused, in the condition in which it arrived and in its original packaging. Refunds will be issued, excluding delivery charges, in the original form of payment.
For returns due to defects or due to an error made by Lou & Co we will replace the item where possible or refund the purchase price in full, including taxes and delivery charges, in the original form of payment.
We reserve the right to refuse a refund on non-faulty items returned that are not in fully resalable condition. Unfortunatly personalised items are non refundable.
If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund amount.
Please allow approximately 14 business days for us to process your return. Refunds will be processed in the original method of payment. Replacements can only be shipped to the original shipping address.
Until the item returns, the item is your responsibility which includes breakages.